This is the privacy notice of Fathomiser. In this document, “we”, “our”, or “us” refer to Fathom Limited, trading as Fathomiser. Our registered business address is at 6 Ocean View Rise, Ruakaka, New Zealand 0116.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our app or website. If you choose to use our app or website, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving our services. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Fathomiser.com unless otherwise defined in this Privacy Policy.

We are extremely concerned about the protection of your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict and complies with New Zealand law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

SECTION 1 - PERSONAL AND BUSINESS INFORMATION

This includes basic identification and contact information, such as your name and contact details and also includes all information information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

1.1. to provide you with the services which you request;

1.2. for verifying your identity for security purposes;

1.3. for marketing our services and products;

1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

SECTION 2 - YOUR EMAIL ADDRESS

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1. to correspond with you or deal with you as you expect;

2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.3. to send you news about the services to which you have signed up;

2.4. to tell you about other of our services or services of sister websites.

SECTION 3 - INFORMATION YOU POST ON OUR WEBSITE

Information you send to us by posting to a forum, blog or review, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

SECTION 4 - WEBSITE USAGE INFORMATION

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

SECTION 5 - FINANCIAL INFORMATION

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website provided by Stripe, Inc. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

SECTION 6 - CREDIT REFERENCE

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

SECTION 7 - INFORMATION WE OBTAIN FROM THIRD PARTIES

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

SECTION 8 - COOKIES

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a webpage from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

8.1. to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

8.2. to allow essential parts of our website to operate for you.

8.3. to operate our content management system.

8.4. to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.

8.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

8.6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

8.7. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [90] days.

8.8. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

SECTION 9 - SENDING A MESSAGE TO OUR SUPPORT SYSTEM

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

SECTION 10 - COMPLAINTS

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

SECTION 11 - DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

SECTION 12 - COMPLIANCE WITH THE LAW

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

SECTION 13 - REVIEW, UPDATE OR REMOVAL OF PERSONALLY IDENTIFIABLE INFORMATION

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. If you wish us to remove personally identifiable information from our website, you may contact us at www.fathomiser.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

SECTION 14 - DATA MAY BE “PROCESSED” OUTSIDE NEW ZEALAND

Our websites are hosted in Sydney. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Accordingly data obtained within the New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country.

If you have any question regarding the privacy policy, please contact us through the contact page.